Job Information
Carnival Cruise Line Talent & Engagement Specialist in Miami, Florida
Job Description
The Talent and Engagement Specialist is a member of the Shipboard HR Talent and Engagement team and is responsible for executing projects, processes and tools that support the shipboard Talent Management and Engagement initiatives including; Talent Management, Succession Planning, Performance Management, Engagement surveys and Employee Experience initiatives. This role will partner with Shipboard & Shoreside leadership to design best-in-class, innovative talent, performance and engagement experiences, tools, and materials. This role will support key HR technology implementations, change management initiatives, analytical trends, and employee experience processes. Works closely with technical partners and business analysts on new development, features and bugs. Proposes and implements solutions to bridge identified gaps, ensuring optimal system performance.
Essential Functions:
Talent Management: Executes Carnivals Shipboard Talent Management processes for all Shipboard team members. Develops enhancements and process improvements to support our yearly Shipboard Talent Management strategies for all shipboard supervisors and above (8000+ team members). Develops effective tools to implement Talent Reviews at the shipboard level. Trains HR Directors to execute Talent Reviews for shipboard supervisors and mid-level managers. Designs and manages all processes and tools to drive and support Carnivals Talent and Succession planning program. Leads projects that support Talent Management including Talent Reviews, Career Plans, Promotions, Career Paths and Department Transfers. Measures the reliability and validity of all data to ensure our Talent Management strategies continue to achieve a high level of effectiveness and consistency upholding our DEI goals
Talent Reviews: Executes Carnivals Shipboard Talent Reviews. Leads the Talent Review process for all Shipboard Senior Officers, Department Heads and Deputy’s. Partners with shoreside Senior Leaders to design qualitative and quantitative 360 feedback assessments for all Senior Leaders Department Heads and Deputy’s (2000 + team members). Designs reliable and valid surveys using the most advanced technology platforms compatible with ship and shore. Operates as the functional contact of Talent Management technology. Executes communication strategies to ensure efficient administration of all Talent Reviews and surveys. Analyzes all survey feedback and data to identify trends using Excel and Power BI. Compiles and administers survey data through dashboards and other reporting methods. Facilitates 9 box Talent Reviews on all Shipboard Senior Officers and Leaders for the Shoreside Leadership team. Partners with Shoreside Leaders to recommend and create development plans and stretch goals for high performers and coaching plans for low performers. Measures the reliability and validity of all data to ensure our Talent Reviews continue to achieve a high level of effectiveness and consistency upholding our DEI goals
Reporting Analytics and Auditing: Develops and runs analytics on evaluations, job performance, competency, and promotability reports. Provides insights and recommendations based on analytics to enhance the effectiveness of the performance management system. Provides monthly reports to department system users. Conducts thorough audits of the performance management system to identify and rectify errors in reports. Identifies disparities between current system functionalities and desired business objectives. Collaborates with relevant stakeholders to address any compliance-related concerns.
Performance Management: Develops enhancements to our current Performance Management system. Partners with our offshore technical team to create new process flows to implement, support and enhance Carnivals’ Performance Management system. Main responsibilities include designing workflows to our current Performance Management system to support all electronic documentation for Evaluations, Performance Records, Development & Improvement plans, Suspension Termination & Resignation reports, Senior Officer Conferences and End of Contract reports. Testing all workflow designs, data refreshes, writing test scripts and user stories to verify enhancements and upgrades. Analyzes and validates performance data to ensure accuracy. Develops training materials and work guides to introduce and demonstrate new enhancements to all shipboard and shoreside users. Trains shipboard and shoreside users on all new implementations and upgraded enhancements to the system
Employee Engagement: Executes the Annual Employee Engagement Survey communications, administration & action planning process for 40,000+ employees- including ship preparation, survey execution, and planning. Supports the development of communications, tools, programs, and metrics that increase Employee Engagement. Ensures the results are communicated and action planning efforts are upheld fleet wide throughout the year. Accountable for ensuring the integrity of the employee engagement process, tools, and outcomes. Analyzes trends and provides recommendations to ensure carnival remains an employer of choice. Prepares departmental and companywide reports through Qualtrics and presents insights to senior leaders.
DEI: Proactively and innovatively focuses on Carnivals DEI Action Plans. Gathers, interprets, and uses complex data to develop actionable steps that will improve processes and optimize DEI results. Partners with Shoreside leaders to provide insight on the progress of the DEI goals based off historic results.
Qualifications:
Minimum Education: Bachelor’s degree; master’s degree a plus
Discipline/Major: Bachelor’s degree or equivalent in Human Resources, Business, Statistics or Organizational Development. Master’s degree a plus
Required Certifications: SHRM a plus
Required Years and Area of Professional Experience: 3+ years of HR experience with an emphasis in HR business partnership, Talent Management and Data Analytics. Specifically providing insights in employee and organizational performance through the design and delivery of people programs. Preferably in the hospitality or cruise industry
Critical Professional Related Technical/Computer Skills: Data Analytics, Strong Microsoft Office capabilities; experience preparing presentation materials and delivery for executive audiences, advanced Excel skills, Qualtrics
Other Requirements: Data analytics, system design, Qualtrics, Power BI, Tableau
Preferred Experience & Type: Talent Management, Succession Planning, Engagement, Analytics in a company with 1000+ employees
Knowledge, Skills & Abilities: Excellent communication skills, critical thinking, works well in a team, self-motivation, flexible, persistence, data analytics, system design, and technology savvy
Decision-Making:
Operational: Decisions focus on day-to-day activities within the company. Decisions made at this level help to ensure that daily activities proceed smoothly and therefore help to move the company toward reaching a strategic goal. They have short term consequences. Examples are: Handling employee conflicts, purchasing materials needed for operations.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel: Less than 25% with shipboard travel likely.
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
The range for this role’s salary $51,600-$75,300. Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
Health Benefits:
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site preschool program, wellness center, and health clinic at our Miami campus
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About Us
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
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